Although we will endeavour to maintain to supply you with the item requested, sometimes we may be unable to fulfil an order. In this instance, you will be informed at the earliest opportunity.
Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), and we use an accredited company to process your credit card information.
We accept credit card debit and card payments online. Your data will be encrypted at all times, and your card details are not stored by us. You should see a solid padlock in their browser status bar which indicates that the encryption is taking place. Goods will only be despatched once payment has been received in full.
For processing payments, we use Stripe, and their detailed policy on privacy and how they use your information can be found here:https://stripe.com/en-GB/privacy
We aim to dispatch all Pazaar orders within 2-3 working days, however this may be slightly longer during particularly busy periods. Please be assured our customer service department will keep you updated at all times on the progress of your order. You will receive an email notification once your order has been dispatched.
Delivery Times & Charges
FREE shipping on orders over £50
£2.95 - UK standard delivery per order under £50
We aim to get your order shipped to you within 3-5 working days, however if you require an express delivery please contact us directly here and we are happy to make arrangements for an express delivery.
FREE shipping on orders over £100
£12.00 - EUROPE standard delivery per order under £100
3 - 15 working days
REST OF THE WORLD
FREE shipping on orders over £150
£15.00 - WORLDWIDE standard delivery per order under £150
3 - 15 working days
For orders outside the UK the purchaser may incur additional import duties and custom charges. These are levied at the port of ingress and are the responsibility of the purchaser.
Methods of Delivery
All orders are sent by Royal Mail First Class post or by courier service (DHL, TNT, APC, Interlink, Parcel Force). As our couriers will require a signature on delivery, if you are not normally at home during the day please supply an alternative address such as your work address, or instructions on where your parcel can be safely left, for example with a neighbour. A card will be left to re-arrange delivery if no one is at home to receive your order.
For international deliveries, Royal Mail works in conjunction with the local postal service of each country.
Here at Pazaar we pride ourselves on providing exceptional customer care and will happily accept returns within 30 days of receipt, provided that the item returned is in its original and unused condition, with all tags still attached and with all original packaging.
If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount. Please use adequate packaging to protect your package during transit.
Once we have received the return we will issue a full refund minus the original delivery charge. Original delivery charges are non-refundable. The cost of return postage will be refunded to you only if the product is faulty.
*Please Note - We cannot accept returns on discounted sample or seconds products.
Simply fill in the return form in your Pazaar Customer Account giving the reason for return and your order reference number. Then send it back to us at Pazaar Limited, 19a Bank Place, Porthmadog, Gwynedd, LL49 9AA, United Kingdom.
For our overseas customers, please make sure when you return your goods to us, your parcel clearly states that it is an unwanted item you are returning, and duty has already been paid. This will ensure that your returned goods are not held in UK customs, which could otherwise result in delays in processing your refund.
All Pazaar products are photographed in-house by our creative team, and we take care to match the images with the products as closely as possible; however due to computer screen resolutions, colours may vary slightly. If you would like further information about the exact shade/tone of a product before purchase, please email us at email@example.com
We do not currently offer exchanges. If you would prefer a different colour or size, please return the original order for a full refund. Then place a new order online for the item you prefer. As all our products are handmade in small batches, stock levels change daily, and popular items often sell out. Requesting a refund and then re-ordering is the best way to make sure the item that you want is in stock and still available.
Due to the hand-crafted nature of a lot of our products, there may be minor flaws & imperfections, which are characteristics of the processes and we believe they add to the beauty and individuality of the items. Unfortunately manufacturing faults can occasionally occur, so if you believe an item to be faulty or it is not the item you have ordered we are happy to offer a full refund once we have received and inspected the returned goods. Please notify us in writing here within 5 working days if you believe the item you have received to be faulty.
If you have a change of mind and wish to cancel your order please contact us here as soon as possible. If your goods have not already been dispatched, we will cancel your order and process a refund. In cases where the order has already been dispatched, you will need to return the goods to us in order that we can process a refund. The cost of delivery and return will not be refunded in this instance.
Lost or damaged in transit when returning
We cannot accept responsibility for any items lost or damaged in transit when returning to Pazaar. We strongly advise that a proof of postage certificate (free at your post office) is obtained when returning any item.
Our returns policy complies with The Distance Selling Regulations.
Occasionally we shall run promotions or offers on selected products. All of our promotional offers are subject to the following terms and conditions:
1. They cannot be used in conjunction with any other offer;
2. They are valid for a limited period as specified in the marketing communication on the website.
3. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
If you have any queries, please contact us at firstname.lastname@example.org